Will the app be free forever?

At this time, we have made all features of the app available for free for Freelancers. For Teams – the app would be free to use for the first 2 months.

How does this app help in invoicing?

Our app includes lots of useful information which improves invoicing. You can find billable and non-billable time details for team members and for the entire project, which helps you create an invoice knowing exactly how much to bill. This is also useful for tracking employee productivity.

How do I retrieve deleted files for a project?

Once deleted, the files cannot be retrieved. Make sure you create a copy of the file on your local disk before deleting it from the app.

How can I edit a user’s permission for accessibility on the app?

• Click on People
• The screen will show all the people registered on the app irrespective of their role
• Click on the user whose permission you would like to edit
• It will open the User Permissions window
• The person’s permissions would be set to default according to that person’s role
• You can edit these permissions by selecting or deselecting the role permissions between Member, Admin and Report Viewer.
• Click on Apply once you are done

How can I edit user’s permissions on a project?

• Click on Projects
• Go to the People tab
• It will automatically populate the names of all team members working on the project
• Click on the team member’s name whose permissions you would like to edit
• Select or deselect the options that grant or deny permissions
• Click on Save

Can the team members remove the data files?

Team members will have the option to edit their own data files, but they will not be able to remove other files saved for a project.

How can I determine access for the reports?

• Click on Role Permission
• Then select Screen Permission
• Select the Role from the dropdown menu
• Select the screens to which a specific role will have access to

Who can access these Time and Task reports?

Access to the reports is limited to people based on their rights within the app. While the admin and Super admin will have complete access to reports for all projects; the project managers will have access to Full reports for the projects that they are managing and the team members will have access to reports relating to their time reports and task activity.

How do I download the Time reports?

• Click on Time Reports
• Go to the desired Time Reports tab and select the date range and the team member’s name (or the Project Name)
• Once the report populates on the screen, click on the download icon on the top right.
• Confirm that you want to proceed with the download and the download will begin
• Once the report is downloaded, check the Download folder on your computer or the chosen folder where downloads are saved for that browser.

How can I save screenshots from the screenshot activity page?

• Go to the Screenshot Activity page by clicking on Reports and then Screenshot Activity
• Enter the date range and the team member’s name
• When the screenshots populate, you will have the option to download screenshots using the download icon on the top right of this page.